Privacy policy

 

Privacy Policy

Last updated: 22 January 2026

Swellz is an Australian-owned business based on the Sunshine Coast, Queensland. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.


By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Personal Information We Collect

We may collect the following personal information:

 

  • Contact details such as your name, email address, postal address, phone number, billing and shipping address

  • Order and transaction details including products purchased, returns or exchanges

  • Payment information, which is processed securely by third-party payment providers (we do not store credit card details)

  • Account information if you create an account with us

  • Communications you send to us via email or contact forms

  • Technical information such as IP address, browser type, and website usage data collected through cookies

 

How We Use Your Information

We use your personal information to:

 

  • Process and fulfil orders

  • Provide customer support and respond to enquiries

  • Arrange shipping, returns, and exchanges

  • Improve our website and customer experience

  • Send order updates and service-related communications

  • Send marketing emails if you have opted in (you can unsubscribe at any time)

  • Comply with legal and regulatory obligations

 

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify, which hosts our online store

  • Payment processors to securely process transactions

  • Shipping providers to deliver your orders

  • Marketing and analytics providers to help improve our services

These providers are only given access to information required to perform their services.

We do not sell your personal information.

Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Enable core website functionality

  • Analyse website traffic and performance

  • Improve user experience

You can manage or disable cookies through your browser settings.

Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

Your Rights

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children.

International Data Transfers

Our website is hosted by Shopify, which may store data on servers located outside Australia. We take reasonable steps to ensure appropriate data protection safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:


Email: hello@swellz.com.au

Postal Address:

Swellz

PO Box 5163

Maroochydore BC, QLD 4558

Australia